Lieselotte Hartmann's Beratungskompetenz Magen und Darm in der Apotheke (German PDF

By Lieselotte Hartmann

ISBN-10: 3642246265

ISBN-13: 9783642246265

Eine gute Beratung in der Apotheke wissen Kunden zu schätzen – und sie ist die Grundlage des Geschäftserfolgs. Die Autorin vermittelt sowohl fachliche als auch soziale und kommunikative Kompetenzen und greift dabei auf ihre langjährigen Erfahrungen als Apothekerin und Seminartrainerin zurück. Umfassend erläutert sie u. a. die Physiologie und Anatomie des Magen-Darmtrakts und die für die Selbstmedikation wichtigen Krankheitsbilder. Mit Steckbriefen zu nicht verschreibungspflichtigen Arzneimitteln, Tipps zur Gesprächsführung und vielen Fallbeispielen.

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Beratungskompetenz Magen und Darm in der Apotheke (German Edition) by Lieselotte Hartmann

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